RAK Hospital (RAKH) a unit of Arabian Healthcare Group LLC incorporated in the Emirates of Ras Al Khaimah, United Arab Emirates.
This policy describes how RAKH collects, processes, uses and discloses your personal information as a data controller, when you contact us, use our services or interact with our platforms including websites and mobile apps (together “Platforms”).
RAKH Mobile app enable the Patients to access their personal Medical Records and a host of other functionalities for RAKH visits. Currently the app is free and RAKH would not be charging anything from its Patients for usage of the same.
On choosing to use RAKH App, the user agrees to the collection and use of information in relation to this policy. The Personal Information that we collect is used for (i) developing new services and / or improving the existing Services (ii) to send users emails about special offers, new services or other information (iii) to personalize the sessions on the app in order to better fit your interests, such as offering them relevant, individually tailored content.
The personal information shared would not be anyone except as described in this Privacy Policy. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions unless otherwise defined in this Privacy Policy.

Type of Information, Source of Collection and Use
When you use our app, you provide us with certain personally identifiable information, including but not limited to Patient Name, Mobile Number, Insurance Details, Email ID. We collect and retain this information and use as described in this privacy policy.
We will not disclose above information to any other person unless required for providing you the desired services or required under the Law or if the information is already in public domain. You may choose to not provide any sensitive information to us, if you feel and find it to be confidential / sensitive.
We never collect bank/credit card information of the Information Provider.
The app does use third party services that may collect information used to identify you. Link to privacy policy of third party service providers used by the app
Google Play Services

Log Data
We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.
This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers
We may employ third-party companies and individuals due to the following reasons:
• To facilitate our Service;
• To provide the Service on our behalf;
• To perform Service-related services; or
• To assist us in analyzing how our Service is used.
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Data Security and Electronic Data Encryption
The information collected from you by us is secured and can be accessed by the authorised persons only. We have implemented adequate security practices and standards with necessary controls commensurate with the information being provided. However no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Disclosure/sharing of information
We may share your information:
– With the concerned persons who need to use the same for authorised purpose/providing desired services.
– To protect and defend the rights of the Hospital
– Wherever required by law / Government agencies
– With you if you may desire so subsequently.

Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Ancestry Testing

Intended use– Ancestry testing helps you find your roots and origin of your DNA, where your ancestors came from, your family migration pattern and your DNA lineage. The report compares your DNA to 161 populations from different Geographic Regions across the globe to predict your ethnicity, geographical origins of your DNA and genetically identical ancestors.

Risks- There are no physical risks involved with providing a Saliva sample for DNA testing

Report- Your result will be ready approximately 4-6 weeks from the time the laboratory receives your sample and consent form. The ancestry testing kit price of 1250 AED is meant for one individual test only.

Data Privacy- By signing this form, you are consenting to RAK Hospital to perform a genetic testing and data analysis of your sample. The data will be used by the RAK Hospital NGS lab to analyze and match your DNA test result and creating a scientific genome database or used for scientific/academic understanding of ethnicity without mentioning your identity and personal information. We have multiple layers of physical, technical, and administrative procedures to protect your Data from unauthorized access and your data will be kept highly confidential and not shared with any third party.

Legal- The report is not authorized to be used or reproduced in the legal court and hold no legal entitlements Paternal or guardian consent is required for the participation of a minor child under 18 years

Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

Tel:- +97172074444, Email: mail@rakhospital.com