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Terms and Conditions
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Patient App / Website is an Internet service that allows RAK HOSPITAL patients to have secure mobile-based access to portions of their electronic medical record and allows secure electronic messaging with RAK HOSPITAL. Use of Patient App is completely voluntary, and you are not required to request access or to use it.
To obtain a Patient App account, you must take the following steps: (1) Request access.(2) You will receive a temporary PIN number that you will use for registration. (3)You must agree to the following terms and conditions before being given access.
When using this Mobile App / Website you must comply with following terms and conditions of use. We may change these terms and conditions from time to time so please read them each time you use the Mobile App / Website to make sure you’re kept up to date. By continuing to use this Mobile App / Website, you accept the current terms and conditions of use. If you don’t agree with these terms and conditions you must not use the Mobile App / Website.
Medical Information
RAK HOSPITAL offers Patient App to its patients to help them keep track of certain information about their health and to communicate more easily with their health care providers at RAK HOSPITAL about certain aspects of their medical care.
Please note that, to protect your privacy, only a limited amount of information regarding your health care and condition is available in Patient App. Certain test results, diagnoses, conditions, and other information may not be included in your Patient App record. Posting of information is at the discretion of RAK HOSPITAL staff. Patient App is not a substitute for your own personal consultation with your physician or other health care provider regarding your condition and how the content on this App may or may not apply to you. You may also request a more complete copy of your medical record through RAK HOSPITAL Release of Information services. You should be aware that any messages you send or entries you make through Patient App may become part of your permanent medical record.
Urgent Medical Matters
RAK HOSPITAL staff may not be immediately available to respond to your Patient App messages and requests, therefore you should never use Patient App electronic communications in an urgent situation or emergency. You should contact RAK HOSPITAL direct number or emergency number mentioned in the App by phone, go to a hospital emergency room, or call 999.
Electronic Communication
If you have a Patient App account, you may choose to communicate with your primary care provider, and request appointments and test results. You may also choose to be notified by the App/your personal email when there is new information in your account and responses to the messages/requests you have sent. This means that anyone with access to your App account and or email — perhaps your employer, your spouse, or anyone else you allow to see your mobile/email — will be able to see this notification. Although the notification might not contain any private medical information, the fact that new medical information about you is available is something that you might not want others to know. You should always remember to update your email address for Patient App if it changes for any reason. RAK HOSPITAL cannot provide advice regarding another patient’s healthcare, in response to questions asked through your Patient App account.
Privacy and Security RAK HOSPITAL is committed to protecting your personal health information through the use of detailed policies, staff education and technical tools, such as secure internet connections and encryption. These measures conform to DHA/UAE laws governing the confidentiality and security of medical records.
There are things that only you can do to protect the confidentiality of your information in Patient App. You will be issued a Personal Identification Number (PIN) number to use to register your Patient App account. You will be asked to create a user name and password to access your information in the patient App. It is your responsibility to keep the username and password confidential. Anyone with access to your username and password may be able to access your confidential medical information. If at any time you feel that your password is no longer confidential, you can change your password. An unauthorized person may also see your confidential medical information if you fail to take certain other steps to protect it. For example, not logging out of an active Patient App session, not protecting information you may print from Patient App, all may lead to unintended disclosure of your information.
You understand that requests will be routed to the appropriate RAK HOSPITAL staff, and thus staff other than your health care provider may be involved in addressing your request. Therefore, use of Patient App may not be appropriate if there is sensitive information that you would only wish to share directly with your provider.
Links to Third Party Mobile App / Websites
Patient App may provide links to other medical Web sites not managed by RAK HOSPITAL. The links are provided for general information and convenience only. RAK HOSPITAL does not endorse them, and has not verified the accuracy of the information on these sites, or whether any of that information applies to you and your medical condition. Use of others sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses.
Rights of RAK HOSPITAL
RAK HOSPITAL may terminate access to any Patient App account at any time, for any reason. You will be notified if access has been terminated. Patient App may not be available all the time, because of system failure, repair procedures, maintenance, or other reasons as determined by RAK HOSPITAL. Patient App provided on an “as-is” basis, and RAK HOSPITAL does not take any responsibility for, and will not be liable for, any inaccuracies or defects in Patient App material or information or in software, communication devices, virtual private networks, the internet, any internet service provider, access system, or any other service or device, or a user’s inability to access Patient Portal for any reason.
Although we make every effort to ensure the accuracy of your information, RAK HOSPITAL does not guarantee that there are no typographical errors, inaccuracies, or other errors. If you see an error, please inform RAK HOSPITAL by contacting the hospital so that it can be reviewed. Please be aware that information contained on the Patient App may be changed or updated without notice.
Intellectual Property
What we permit you to do/not do
We own all of the material on this Mobile App / Website. This includes all text, designs, logos, graphics, computer programs, audio, video and code (including HTML) in any form. Unless stated otherwise in these terms and conditions of use, none of the material on this Mobile App / Website may be reproduced, downloaded, distributed, copied, republished, displayed or transmitted in any form whatsoever without our written permission. We grant you permission to view this Mobile App / Website with a web browser provided that you do not:
We may withdraw this permission at any time without notice to you.
Conduct
In using this Mobile App / Website, you must not:
We reserve the right to cooperate fully with any law enforcement authority in any jurisdiction in respect of any lawful direction or request to disclose the identity or other information in respect of anyone posting any materials which violate any applicable or relevant law.
Disputes
Any dispute between you and us will be determined under the laws of the Ras Al Khaimah, United Arab Emirates by the courts of the Ras Al Khaimah, United Arab Emirates.